FREQUENTLY ASKED QUESTIONS

do you offer custom orders?

Occasionally! If you have something special in mind, I’d love to hear from you. Please reach out through my Contact Page to know if I’m able to take on the project at that time.

where do you source your stones?

I work with trusted, ethical cabochon cutters and dealers - many of them based in Colorado. All turquoise I use is 100% genuine and authentic, never imitation.

where do you source your silver?

I purchase my sterling silver from Rio Grande, a reputable supplier known for quality and consistency.

are all of your pieces handmade?

Yes! Every silver piece is hand-sawn, soldered, shaped, and finished by me in my studio. No mass production - each ring is one of a kind.

do you resize rings?

Some pieces can be resized depending on the design, but not all. Feel free to contact me, and I can let you know if resizing is possible for your ring.

do you offer repairs?

I’m happy to repair or refresh a piece you purchased from me (stone check, polish, reset if needed). Please send me a message and I’ll guide you through the process.

How long does shipping take?

Ready-to-ship items usually go out within 3–5 business days. Custom or made-to-order pieces will take longer, and I’ll share the timeline with you up front.

do you accept returns or exchanges?

Yes - for non-custom orders, I gladly offer an exchange or store credit.

  1. What’s the time frame?
    Please notify me via email within 10 days of receiving your order to initiate a return or exchange.

  2. Who covers shipping?
    All return or exchange shipping costs are the customer’s responsibility.

  3. Next steps?
    After receiving your email, I’ll send you a confirmation and further instructions on where to send your piece. Once your return arrives and is inspected, you’ll receive either a full exchange or store credit.

How do I clean tarnished silver?

Use a soft polishing cloth made for sterling silver — avoid paper towels or tissues, as they can scratch.

  1. Gently rub the silver (avoiding the turquoise) until it brightens.

  2. For heavier tarnish, you can use a silver-cleaning wipe or mild soapy water, but be careful not to soak the turquoise.

  3. These are my favorite polishing cloths.

Can I use silver dip or chemical cleaners??

Not on turquoise jewelry. Silver dips and harsh cleaners can damage or discolor the stone and strip its natural moisture.

How should I care for turquoise?

Turquoise is porous and delicate — it can absorb oils, lotions, perfumes, and even water, which may cause discoloration.

  1. Avoid chemicals, ultrasonic cleaners, or steam cleaning.

  2. Wipe it gently with a soft, dry cloth after wearing.

Can I wear my ring in the shower or while swimming?

It’s best not to.

  • Water: Especially chlorinated or saltwater, can damage both the silver’s shine and the turquoise.

  • Soaps & shampoos: May leave residue or dull the stone.

  • Pools/hot tubs: Chlorine can be especially harmful.

How should I store my ring?

Keep it in a soft pouch or jewelry box, away from other pieces that might scratch it.

If possible, store silver in an anti-tarnish pouch or with an anti-tarnish strip.

My turquoise looks different than when I bought it. Is that normal?

Yes - natural turquoise can change slightly over time, deepening in color or showing more of its natural matrix. This is part of its charm and individuality.

How often should I polish my ring?

Whenever you notice dullness or tarnish. Over-polishing can wear away the surface details, so gentle, occasional cleaning is best.

Anything else I should know?

Remove your ring before cleaning, cooking, gardening, exercising, or applying lotion/perfume.

Treat your ring like a tiny piece of art — the more mindful you are, the longer it will look beautiful.